Eligibility

Love Your Doggo Terms & Conditions

The following conditions must be satisfied prior to Love Your Doggo (company) providing pet services for Client. Company reserves the right to deny services, in its sole discretion, if any of the following conditions have not been met, or if there are other concerns that would preclude Company from safely and effectively providing services to Client.

Vaccinations. All pets must be current on Rabies, DHLPP and Bordetella vaccinations before services can be provided.
Flea and Tick Prevention Program. All pets must be on a once-a-month flea and tick control program, such as Frontline or NexGard.
Free of Communicable Diseases. All pets must be free of any contagious, infectious or communicable disease of any kind (such as distemper, hepatitis, lyme disease and worms).
Unaggressive & Good Behavior. All pets will be subject to an initial assessment by Company
prior to booking services to verify that there are no aggression or behavioral issues. In addition to the initial assessment, Company will also rely on Client’s representation that Client’s pets do not have any past behavioral or aggression issues toward people or other pets. It is Client’s responsibility to update Company if their pet has a biting or other aggressive behavior episode.
Terms & Conditions
Company and Client herein agree that the following Terms and Conditions (which may be updated from time to time and posted on our website) apply to any and all services provided by Love Your Doggo to Client, and Client hereby agrees to the following:

Payment Policy. Full payment for pet services is required upon receipt of invoice which will occur at the end of a requested single service, or at the end of each calendar month for ongoing services. Payment may be remitted by cash, check or credit card. If payment is not remitted within thirty (15) days after receipt of invoice, Client shall pay a $20.00 late fee.
Cancellations. Company requires a 12-hour cancellation notice for any booked services on non- holidays, and a 24-hour cancellation notice in advance of any scheduled services during the Holidays that are referenced in the “Fees” section above. Cancellations should be processed through the online system. If there is an issue with the online system, a cancellation should be communicated by email to: Info@loveyourdoggo.com, or by phone to: 567-825-3500. Any cancellations made without at least a 12-hour notice (or 24-hour notice for Holidays) may be subject to a cancellation fee equal to 50% of the total fee for the booked services. It is also client’s responsibility to contact Company if Client returns home early and will not need previously-scheduled pet services.

Lack of Access to Property and Pets. If Company is unable to access Client’s property or a pet is unavailable on a scheduled day of service, Client is still responsible for full payment to Company for the scheduled services. Client is responsible for ensuring that Company has updated access keys or codes. In the event that Company needs to engage a locksmith for any reason, Client accepts full responsibility for payment and/or reimbursement to Company for both the locksmith’s bill and for any extra time spent by Company to accommodate. Client must provide at least 7-days notice in advance of the last service date for all key return requests.
Pet Supplies. It is Client’s responsibility to ensure that there are plenty of pet supplies, including pet food, medications, bottled water (in the event of freezing pipes in the winter), towels, collar, leash, waste bags, etc. In the event that Company is required to replenish and purchase any pet supplies, Client agrees to reimburse Company for the full cost of all of the supplies, in addition to applicable “concierge” fees for Company’s time to shop for the necessary supplies.
Delays. Company will use its best efforts to arrive at the scheduled time of service, but there are instances that Company may be late due to road conditions, weather and other unforeseen circumstances. Company will do its best to communicate any substantial delays to you.
Inclement Weather. In the event of inclement weather, Company will use its best judgment in caring for your pets and/or your home. Client shall hold Company harmless for consequences relating to inclement weather decisions, including service cancellations resulting from extreme weather, poor travel conditions or other extenuating circumstances. Also, there may be instances in which your dog’s walk time is shortened due to extreme weather or other conditions that jeopardize the safety of your pet or the specific pet service provider. Company will attempt to add time to a future walk to make-up for any shortened walks. Service time adjustments or cancellations will be in Company’s sole discretion.
Off-Leash Consent. Client’s dog(s) will only be permitted off-leash if an “Off-Leash Consent Form” is signed by Client, and if deemed appropriate by Company.
Waiver of Claims. Company will always use our best efforts in providing safe, reliable and loving care for your pets and/or home. In consideration for our services and as an express condition thereof, Client expressly waives any and all claims against Company, except those arising from gross negligence or willful misconduct on the part of Company’s pet care providers. Also, Client is solely responsible for any and all harm or damage caused by their pet(s) to persons or property while under Company’s care, and Client hereby agrees to indemnify Company in full against any liability arising from such harm or damage.
Loss or Damage. Client is responsible for securing his/her home prior to leaving the premises. Company is not liable for any loss or damage that occurs in the event of any unauthorized access to Client’s home during a period in which Company is providing services. Company will re-secure Client’s home at the end of each visit according to the instructions that Client provides.
Pet Provider or Third Party’s Medical Expenses/Damages. Client is responsible for any and all medical expenses and damages resulting from injury to the pet service provider or to other persons caused by Client’s pet. Client agrees to indemnify and hold Company harmless in the event of a claim by any person injured by the pet. Client will be liable for the pet care provider or third party’s medical care expenses and any damages that result from an animal bite or other aggressive behavior.

Pet’s Treatment Expenses. Client is responsible for the full cost of treatment of any injury or illness that their pet receives while under the care of Company. Client authorizes Company to seek veterinary advice and/or treatment as Company deems necessary in its sole discretion, as well as share pet medical records with veterinarian emergency personnel as needed. If possible, Company will contact Client’s regular veterinarian, but Company cannot guarantee this in the event of an emergency. Client thereby agrees that Company has permission to use any registered veterinarian in the event of an emergency. Client agrees to immediately reimburse Company or the veterinarian provider for all treatment expenses or “concierge” fees upon pick- up, or per agreement with the vet provider.

Photo and Video Release. Client agrees that their pet may be photographed and/or videotaped while pet services are being provided, and that such images and/or video may be used for communication with Client and/or in any media or advertising by Company without any additional approvals. All pet photographs and videos will remain Company’s property.